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Service Manager


  • Jericho HR Group
  • 03/09/19
  • Clifton, NJ
  • 07011
  • Full-Time
The primary focus of this position is to manage, direct and develop all quality initiatives and aspects related to customer relations and service management as follows:
Hire, train, develop and coach service personnel.
Responsible for training and certification of all compliance areas.
Daily execution of all service routes and customer interactions.
Route Logistics Routing of Accounts.
Daily merchandise control of all clean and soiled products.
Daily coaching, training and monitoring of route performance through check in process.
Manage daily account functions. (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)
Accuracy and timeliness of daily invoices.
Ensure service personnel compliance to company service and quality standards
Manage all daily productivity and performance expectations.
Support route, sales and administrative personnel.
Manage and maintain a recurring revenue stream.
Execute business plan for renewing, expanding and developing route business.
Ensure 100% completion of quarterly customer contacts and audits.
Manage acceptable performance standards in sales, merchandise management, growth, and quit items/accounts.
Account improvement with new products and services.
Manage and schedule all routine maintenance on company trucks
Manage invoice reconciliation, invoice printing and report monitoring.
Support and assist sales culture throughout the organization
Promote safety, security and self-development.
Support an empowered, self-directed team concept.

Requirements:
Previous Service Management experience with direct reports of multiple service managers/supervisors or multiple locations, depots or branches
Four years of route management experience
Bachelors Degree or equivalent managerial experience.
Ability to manage and maintain a recurring revenue stream
Must possess a clean driving record
Must possess exceptional customer service skills
Must have effective written and verbal communication skills
Must be able to work ethically and independently
Ability to analyze sales opportunities and determine customer needs assessments.
Ability to develop route structure based on new accounts and expansion
Excellent leadership, interpersonal, motivational, and customer service skills
Must be detail oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skills
Must be able to interpret reports and performance tracking mechanisms
Need to have high energy with the ability to multi-task

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