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Quality Service Technician Senior


  • Owens Illinois
  • 08/19/16
  • Louisville, KY
  • 40201
  • Full-Time
Position Description:

We are currently seeking a Quality Service Technician Senior to join our team in the Greater Louisville Area. This is a remote position, but must be based within 50 miles of Louisville, KY.

This position is responsible for representing O-I in the field, with direct responsibility for the successful quality and processing performance of O-I packages in customer operations and for maintaining effective relationships between Assurance of Quality (AOQ), Sales, Manufacturing plants and Customers.

PRINCIPAL ACCOUNTABILITIES:
(All other duties as assigned)

Oversees customer line performance and reporting systems to communicate customer feedback to manufacturing and packaging group.
Documents customer complaints, determines the nature and seriousness of complaints, and manages the development of root cause and corrective actions with manufacturing.
Directs customer filling line initiatives for performance improvement.
Responsible for assisting manufacturing with the development of strategic quality performance improvement plans for customer base.
Maintains verbal and written communication with North America AOQ, Manufacturing plants, Sales personnel, and other support groups concerning customer quality performance.
Establish and develop manufacturing plant to customer filling location relationship.

SCOPE AND IMPACT:
This position acts as a liaison between the manufacturing plants, sales and marketing, AOQ and O-I customers.

Position Requirements:

High School diploma or equivalent
Bachelors Degree preferred
4-6 years related experience
A strong understanding of customer filling lines
Knowledge of customer operation, requirements, equipment and procedures to coordinate efforts to work ahead of and prevent potential quality issues
Solid experience of plant quality control procedures in glass container manufacturing preferred.
Working knowledge of glass defect identification preferred.
Plant Experience, Fracture Analysis.

REPORTING RELATIONSHIPS:
This position reports to the Manager Category Quality.

TRAVEL REQUIREMENTS:
Travel is typically 50-75% within an identified region within North America.

Must be able to perform the essential functions of the job with or without reasonable accommodations.

Must be authorized to work in the U.S. on a full-time basis.

About O-I

Owens-Illinois, Inc. (NYSE: OI) is the world's largest glass container manufacturer and preferred partner for many of the world's leading food and beverage brands. The Company had revenues of $6.8 billion in 2014 and employs approximately 21,100 people at 75 plants in 21 countries. With global headquarters in Perrysburg, Ohio, USA, O-I delivers safe, sustainable, pure, iconic, brand-building glass packaging to a growing global marketplace. For more information, visit o-i.com.

O-I's Glass Is Life movement promotes the widespread benefits of glass packaging in key markets around the globe. Learn more about the reasons to choose glass and join the movement at glassislife.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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