Get Manufacturing JobsGet Manufacturing Jobs

Manufacturing Customer Service Coordinator

  • Professional Search of the Carolinas
  • 01/24/20
  • Westminster, MA
  • 01473
  • 15 / Hourly
  • Contractor
Customer Service Coordinator- Immediate start

MUST be an US Citizen.

Must be living in the Westminster, MA area.

Six month contract.W-2 rate " $15/hour

Client will do a thorough background check. Government contractor (Tyco)


High School or equivalent 3 years experience in customer service/dispatching.Proficient with computers, Windows applications (Oracle experience a plus).Detailed oriented Effective communicator with all levels of customers, staff and management. Ability to work under pressure.Excellent written & oral communication skills. Excellent inter-personal skills and customer service skills.Must have exceptional organizational skills, willing to learn, deadline-oriented.Construction background would be extremely helpful Previous related experience a definite plus.

Job Description:

The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections:


Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.

Communicate with our Service Resource Center for all service calls.

Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

Reassign work as needed, making judgments based on current workloads & priorities. Regular contact of customer to communicate status changes.
Position is in Westminster. Must be on-site.
Fortune 100 manufacturing company.

Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

Validate and perform invoicing transactions for service calls in ACE daily.

Completed service calls to be invoiced within 48 hours.

Maintain confidentiality of customer and employer information at all times.

Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

Browse other Manufacturing Jobs in Massachusetts

  1. Driver/Material Handler

    Tewksbury, MA
    Want to work for a company that is reimagining distribution? Join Univar Solutions, the premier global distributor of chemicals an...
  2. Quality Mechanical Inspector

    Albany, NY
    Reports to: Director of Quality Position Summary: Work with a team to ensure quality in all purchased and manufactured products fo...
  3. Certified Welding Inspector

    Boston, MA
    Overview Ranked among the nation's top 10 Construction Managers by Engineering News-Record, The LiRo Group provides construction...
  4. Material Handler

    Attleboro, MA
    Material Handler 1110-097 Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and indust...
  5. Drug Product Manufacturing Technician

    Groton, CT
    Drug Product Manufacturing Technician ROLE SUMMARY: The successful candidate will be responsible to manufacture solid dosage for...
  6. Manufacturing Assembler

    Windsor, CT
    Express Employment Professionals has several Assembler openings for Mechanical, HVAC, and Electrical experienced people to start i...
  7. Bio-Process/Manufacturing Associate

    Ayer, MA
    Bio Process Associate 06 months Devens, MA, 01434 Day shift (7am to 3pm) ? Operates control systems and processes in Biotechnolo...
  8. Assistant QC Scientist

    Ayer, MA
    TSR is a relationship-based, customer-focused staffing company. For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR C...
  9. Manufacturing Technician

    Worcester, MA
    Shipping finished materials * Maintaining inventory levels * Sampling of in process and raw materials * Running glass washer /...
  10. Manufacturing Technician

    Worcester, MA
    Job Requirements: * Shipping finished materials. * Maintaining inventory levels. * Sampling of in process and raw materials. * Ru...